The Jim Norton Family Plan
All of us at Jim Norton Chevrolet are here to help make your purchase and ownership experience a great one. The following explains the details of our one of kind “Jim Norton Family Plan”. Please take your time and read through the descriptions of all the products that come with your purchase.
We are proud of our heritage and reputation of being the most customer friendly car dealership in Oklahoma and thank you again for your business.
Lifetime Engine Warranty:
Your new Chevrolet comes with a Lifetime Engine Warranty. The warranty will cover all internally lubricated parts including pistons, piston rings and pins, crankshaft and main bearings, connecting rods and rod bearings, camshaft and bearings, oil pump, timing chain/gears, rockers arms, valves, valve springs seats guides, valve push rods and lifters. The engine block, cylinder head and rotary housing are covered only if damaged by an internally lubricated part. In order to keep the Lifetime Engine Warranty in force, you must return to our service department for an oil and filter change using BG MOA at least every 6,000. The BG MOA additive costs around $18 to purchase and it is required every 6,000 miles for your Lifetime Engine Warranty to remain active. On pre-owned cars the lifetime engine warranty is active on vehicles with less than 74,999 at the time of purchase. All pre-owned vehicles must return every 6,000 miles to Jim Norton Chevrolet and purchase the BG MOA for $18 to have the lifetime engine warranty remain active. Used cars with over 75,000 miles will be sold as is with no additional warranties included. *Excludes Diesel
Towing & Roadside Assistance:
Inside your door jamb you will see a blue sticker that has 2 numbers on it. The first is a number to the Jim Norton Collision Center and the second is a number for Storey Wrecker service. Jim Norton Chevrolet has an agreement with Storey Wrecker to tow your car for free to our dealership or Collision Center. Hopefully, you will never have to use it, but if you do it will give you a little peace of mind in a pretty stressful situation.
3 Day Exchange Policy on pre-owned cars:
We are so confident in the pre-owned vehicles that we sell that we offer a 3 day exchange policy. If you buy a used car and it has a mechanical issue that we are unable or unwilling to fix, we will allow you 3 days to pick a new car that fits your budget and exchange it. Of course, if you are financing the vehicle we need to make sure the bank approves of your new choice but we will keep trying until you find a vehicle you are happy with. Lastly, this exchange policy does not apply to AS-IS cars. All AS-IS cars are marked as is and you will know because you will have to sign an AS-IS disclaimer.
Free Service Loaners:
Who wants to be stuck without wheels? Nobody. So, we are happy to provide you with a free service loaner when you bring your car in for service. However, we can only guarantee you that a loaner will be available if you schedule your service appointment online before you come in. You can access our service scheduler on our website www.jimnortonchevy.com. Also, if there is a particular model you need, please mention that online…we CAN’T guarantee it but we will do our best!
Guaranteed Low Price on Tires:
As a thank you for your business we will guarantee that we will offer you the lowest and most competitive price on a new set of tires for your car or truck. We shop our competitors daily but if you happen to find that one set that is cheaper than ours, all you need to do is to get our competitor to put in writing that they will sell you that set of tires for $x.xx and bring us a copy. If so…we will congratulate you on your discovery and be happy to match the price. FYI…the tires must obviously be the same size, type, etc.