Our Reviews

Good/efficient

Great customer service from Chris

Great experience with the service department!!

Excellent service! Alex was great to work with as well as our finance manager!

Great experience, hassle free !

Our salesman, Bennett, was great. He was not pushy and he gave my wife and I space to talk without feeling purchased. Everyone we dealt with was a pleasure.

I added the break flush to my regular oil change and tire rotation, I waited 2 hours like they said it would take. They were right on time, came out and checked on me and even washed and vacuumed my car. This fixed the brakes! They were super squishy, had to floorboard before they’d work. After the flush brakes returned to normal sensitivity like my 2025 trailblazer has.

Great service dept

I had a very nice experience at the dealership yesterday to get my Tahoe serviced.

I had Connor has my sells guy. We hit it off from the moment I walked in initially looking at used cars and trading in a vehicle I was upside down on. I actually ended up with a 2026 new trax. Connor and the finance team worked hard for hours and made my first new car a great experience!

great experience, love my car

Because Chris Friesen is best. Take very good care of customers.

Awesome people! We are repeat customers and Im sure we will again. Always a pleasure.

great dealership, Seth is a wonderful person and salesman he really helped me alot

Everything was done in a timely manner and professional than you so much

Great service. Done quickly and with no issues

Evan and Michale were great to work with!

Brought my vehicle in good response time excellent getting me in and out doing the job correctly answering all my questions +5 stars on service end

The entire staff we encountered were very friendly and professional. They were very knowledgeable and answered all our questions with patience and understanding. If they didn't know the exact answer, they found someone who did!

Great

Everything was awesome.

I had a check engine light come on my 2024 Blazer. This occurred on a Wednesday afternoon, I had the code read at a local automotive parts store. It showed a trouble with the cooling system. I contacted your service to make an appointment to have this issue resolved. Your service dept couldn’t get me in till the following Tuesday. After I gave them the trouble code that was showing they told me I would still be able to drive my vehicle until I my appointment. The day of my appointment I dropped my vehicle off, your service arranged a shuttle to take me home. Just about 3 hours after dropping off my vehicle I received a call from your service department that my vehicle was fixed. It turned out to be a glitch in the ECM and it just needed an update. Your service tech informed me that the engine was back to factory specs and operating properly. They also informed me that they would dispatch a shuttle to pick me up and bring me to the dealership. Your shuttle arrived in less than 25 minutes. I went to commend your service department for quickly getting to my vehicle, diagnosing and repairing my vehicle in about 3 hours.

Quick and no hassles

Friendly, efficient, competent and knowledgeable. We trust Chris Friesen's recommendations to keep our vehicle running well and reliably!

The service dept, took very good care of me, kept me informed for what was going on, and also came to the waiting area where I was to make sure I was alright, I am 100% DAV and they showed me good respect, It is hard to get around with my disability, they even took time to make sure someone held the door open for me. Thank you. John

Excellent service!

I was really sick on this past Saturday but I knew that I would be traveling out of town and my oil in my car had to be changed so I went out there and they saw that I wasn't feeling well and they got me in and out real quickly...

Great Job!

ok

Great

My tires were not rotated for the second time, after requesting it to be done. Service advisors are great, someone in the back is not doing the work they are saying they are doing. I have curb rash on 2 tires and I can see they have not moved. I maintain my vehicle by the book and it makes me wonder if other stuff was not done that was requested or said was done

Everything was smooth, no problems

The best customer service ever

I am extremely happy with the service and quality of service I received when I went in but unhappy with attempting to reach someone prior to going. I needed to have a headlight replaced and was trying to get a quote before going. I left my questions and info online, was informed someone would get back with me. Next day, nothing. I called, was forwarded to the service department, answering machine said to leave info and someone would get in touch....still nothing. Third day I just went in and it was taken care of immediately.

Joe was excellent.

Only issue was with finance. Paying $75 a month for 5 yr 60k warranty didn’t seem justifiable considering the factory warranty. Chrysler and Honda offered 8 yr/100k. I also had to ask what my monthly payment was and it was higher. He said well that is the 45 day payment, this is your 30 day. Would be a better customer experience to say here is your 30 day but for convenience we can extend the pmt to 45 days and here is your payment. Sales was great, finance seemed unprofessional

Does not have adaptive cruise like they said. Still a scratch on the front bumper that they must have done when they were cleaning it up. We walked the truck 💯 before it went back, and maybe our fault for not walking it again before we left. Then I went by there to have them show me how to do the adaptive cruise, Jordan took a second, he was with a customer which I understood, and said how it works, but it doesn’t work. Said text him, didn’t offer to get someone to help me, he just said text me, which I did. No answer from him. So was told adaptive cruise and there isn’t. Went to another dealer today because it only had 30% oil life when i left that day and I got an oil change. They confirmed it did not have Adaptive cruise. I have also bought a 2017 Chevy Malibu from there in the past and the service was much better then.

It's was a very good experience. The young man that helped was fantastic

4 new tires mounted balanced and alignment ! Went and ate dinner, came back and it was ready , great service !

Tried the oil change and tire rotation from my home and it worked out great

Quick service. Appreciate working the car in prior to a trip on

very helpful

Very good customer service SJ help me and she is very knowledgeable what I needed done to my truck this aint the first time she has help me with my truck but I am very appreciative of her for helping me out

Appreciate the fact that they were willing to work with us.

I took my 2013 Cadillac CTS and 2011 Chevy Silverado into the service department days apart, both had the Check Engine Light on. My service rep was SJ. She was FANTASTIC. SJ kept me informed of everything that was being done to get both vehicles back on the road! And both vehicles are now back on the road! SUPER JOB by all involved!! SPECIAL KUDO to SJ for being a conscientious and customer-oriented service rep! A+++++

Mobile service came to my house. I didn't have to go to the dealership for my oil change and tire rotation. It was great. Leesah was very friendly and got the job done quickly.

They took care of all my needs

Had a tire leaking air. They got right on it and replaced with a new tire.

My experience was very good

excellent

Good service quality and a short wait.

Your service department is fantastic. I have had to use them on several occasions and they have never disappointed me. Excellent customer service and quick to get in and out.

I took my vehicle in for an oil change and tire rotation early Thursday morning. The service was completed in a little over an hour. Great job! Thanks!

Really like this Service at Home. The Service Tech's were very good and nice they were quick and clean and the the service is very affordable.

An excellent experience as always!

I'm not normally a dealership service person due to long lines, extra fees and poor service, but Jim Norton has the best service I've recieved anywhere. Whether its the walk in availability, the greetings at the front door, or the knowledgeable staff you cant go wrong with the service. Everything was up front, no hidden fees, I decided what I wanted and didn't, my keys were given and off they went. The service called for 3 hours so I went to the waiting area where they had free wifi with charging stations near pretty comfortable furniture. Bottled waters are free as well as coffee, with some vending options also available for purchase. Oh! Free popcorn too if your with a little one, or like a lite snack. The best part of my experience was that it was an hour shorter than quoted, I was mistakenly given the upgraded service package at no additional charge and they even washed my truck! All my service, and future vehicle purchases will be here from now on. Bravo to Jim Norton and his entire staff.

They got me in the car I wanted and tracked it down with no problems or hassle for me

The purchase of our new Equinox was so easy. No pressure from employees to make our decision and they were so understanding.

Great service from all involved in our purchase!

Quick easy and very helpful. Appreciate the service

A very good buying experience.

Courtesy and friendly

The waiting area is always clean. And the time it takes for a oil change is not very long. And all of this on a Friday before the 4th of July weekend.

Overall a good experience, pretty straight forward with pricing and my trade allowance. The only thing I did not appreciate was going in knowing it was going to be a 2 hour process once we got started and the sales person constantly telling me, "no, this wont take long". After being told it wont take long at least three times, I sat there for two hours before getting the deal finalized as I expected. I also asked a couple of times if I had been approved so that I had some piece of mind I wasn't wasting my time, and the salesman refused to answer the question and told me I had to talk to the finance manager about it. Once I was with the finance manager, he assured me I was approved immediately. So I had to sit for two hours wondering if I was going to have someone try to adjust my rate because I wasn't approved for the premium rate. Personally, I appreciate honesty and transparency when I ask questions, and I was only given that from the finance officer after two hours of waiting to get any information. Other than that, I am happy with my purchase.

Awesome service!

Best service dept in the area always delivers on time

I was told I was taking the car for 35300, but was lied to. I got hustled out of money, and Seth claimed he was a manager at one point as well. My family needs cars, and we would have bought at least 3 more cars, but now feel that this dealership is awful. I will be telling everyone to avoid this dealership, bc you are liars and do not honor verbal deals. It is shady and immoral.

Took my car in for an oil change. Within an hour they called and it was done. Fast and efficient service.

Anthony was awesome and super helpful! I am super happy with the whole experience. Best service advisor ever! Will continue to service here :) Also, my car is in perfect shape now and service was really quick!

The service was amazing. The manager was helpful with all my questions and got my truck in and out promptly.

I had a pleasant experience at Jim Norton Chevrolet buying a new vehicle. My salesperson Alex is knowledgeable and very helpful with all my questions. The whole process was very enjoyable.

Acceptable

Courtesy and efficiency from everyone!

No iss

Connor worked very hard to make me the best deal possible. He was very professional and is valuable asset to Jim Norton Chevrolet.

I’ve brought the Camaro here three times for service and every time they’ve gotten it right in and fixed it on time and exactly what was needed. They were friendly, professional, and no-nonsense! I bought this Camaro here, and the customer service is the reason I bring the car back to have issues taken care of. Thank you very much!!

The work was done quickly and efficiently. I am always treated well at the service department.

The service department was great. My vehicle was ready in no time.

all good

Some staff members are mouthy.

GREAT SERVICE

Service is so good, that I continue to buy my cars there. Garay in Fleet and Claire always get the job done. Over to Chris Friesen who gets my cars serviced.

Appreciate the smiles...

Jim Norton Chevrolet completed a brake booster replacement, brake pad/rotor service, and AC work on my 2016 Tahoe. The repairs themselves appear to have been done correctly. However, the service experience was unacceptable. The repair ran three weeks with completion dates that continued to change. I went the entire period without a loaner and had to initiate every status update myself — I never received a single proactive call or text. When I followed up at the end of week three I was told the vehicle still wasn’t ready, then offered a loaner that did nothing to address three weeks already passed. Two hours later I was told the repairs were complete because — in the advisor’s words — ‘some strings were pulled.’ The process from start to finish reflected a lack of prioritization and communication that is inconsistent with the loyalty I’ve shown this dealership as both a Chevrolet and Toyota customer.

This was my first new vehicle from a dealership. My experience was more than I expected. My salesman, Sam, was professional and informative. Austin, in finance, was also great. Ten out of ten I recommend this dealership.

I had my windshield wiper blades replaced a few weeks ago at this location and since then my windshield wipers have been shaky. I asked for them to be looked at last week during an oil change and was told they were fine. Then I drove in the rain the windshield wipers are not working great so I called about them again. I was told to bring the car in. Then I was told the sensors are showing they’re working fine so they must be fine. Then I was told maybe there’s something wrong with the tension on my wipers and that happens over time. My car is a year old and less than 36k miles so that seems kinda premature - especially when there was no issue until I had my wiper blades changed at this dealership. I don’t appreciate being told there doesn’t seem to be a problem when I’m saying there’s a problem when I drive in the rain. I always go to this location for every oil change and service. I’m a very loyal Chevy customer. This experience has me thinking it may time to use a different location for service needs.

Smooth transaction