Our Reviews
Charlene F|2018 Chevrolet Impala
Confirmed Service Customer
2/3/2026
Took my car in for a new battery.. the young man who took care of me, was very efficient very helpful. Only had to wait about an hour . I was pleased with my service.
JACOB CHRYSLER
2/4/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We value your feedback and look forward to assisting you next time. Take care!
BROKEN ARROW, OK
Jamar D|2026 Chevrolet Equinox
Confirmed Service Customer
2/2/2026
In and out fast for our oil change
JACOB CHRYSLER
2/3/2026
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
BROKEN ARROW, OK
John W|2021 Chevrolet Blazer
Confirmed Service Customer
2/2/2026
The service dept did an outstanding job of helping me with repair needs and took a good deal of time helping set up my GM account, I am an old DAV, and they took all the extra steps to make sure I understood everything. They helped me get around the service dept, because I have a problem walking. they made me feel special, and appreciated Thank you!
SJ JERNIGAN
2/3/2026
Wow, we're glad you had such a wonderful experience with us! We always strive to meet the needs of our customers no matter the situation. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BROKEN ARROW, OK
John M|2017 Buick Encore
Confirmed Service Customer
2/3/2026
This visit was a return visit after engine light came back on. They found a special policy that covered the issue and fixed it so far for no additional charge. Service department was very helpful and friendly. Brandon was my contact there and the cashier was nice and efficient with many waiting in line to pick up their card. Great place to get my car serviced.
BRANDON LAWRENCE
2/4/2026
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
BROKEN ARROW, OK
Timothy T|2011 Chevrolet Tahoe
Confirmed Service Customer
2/3/2026
excellent service
CHRIS FRIESEN
2/4/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
OWASSO, OK
David L|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/5/2026
I was treated very well and my service appointment was completed in a timely fashion. All the staff I dealt with was friendly and polite.
ANTHONY PALIOTTA
2/6/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TULSA, OK
CODY C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/5/2026
My sales associate was very kind and not pushy during buying experience. The manager worked very hard to find a deal to get me in a new 1500 ltz.
BRIAN ARNEECHER
2/6/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Norton Chevrolet. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
HOLDENVILLE, OK
MARY L|2026 Chevrolet Equinox
Confirmed Sales Customer
2/2/2026
Awesome
BRIAN ARNEECHER
2/3/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
OKMULGEE, OK
April G|2022 GMC 2500HD Sierra
Confirmed Service Customer
2/9/2026
Anthony was very thorough and patient. The whole team did a great job.
ANTHONY PALIOTTA
2/10/2026
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
TEHACHAPI, CA
Daryo W|2026 Chevrolet Silverado 1500
Confirmed Service Customer
2/2/2026
It was really fast, was in an out in less than an hour on Saturday.
BRANDON LAWRENCE
2/3/2026
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
OWASSO, OK
JOE M|2026 Chevrolet Equinox EV
Confirmed Sales Customer
2/9/2026
Jordan was great! Very professional, thoroughly informed us about everything. Very friendly and made us feel comfortable while checking out our new car.
JORDAN COE
2/10/2026
Congratulations on your new car! We are happy to pass along your comments to our staff here at Jim Norton Chevrolet! We sincerely value your business and look forward to your next visit. Take care!
GUTHRIE, OK
Steven G|2026 Chevrolet Equinox
Confirmed Service Customer
2/13/2026
It was nice to have the mobile oil change service…I will definitely use it again!
MICHAEL GRAVES
2/14/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BROKEN ARROW, OK
Angela H|2024 Chevrolet Malibu
Confirmed Service Customer
2/18/2026
ALWAYS GREAT SERVICE
ANTHONY PALIOTTA
2/19/2026
We’re thrilled you always experience great service with us! Your loyalty and feedback mean so much.
TULSA, OK
Richard M|2017 Chevrolet Colorado
Confirmed Service Customer
2/18/2026
Always excellent!
CHRIS FRIESEN
2/19/2026
Thank you for your continued support! We’re thrilled you always experience excellent service and can’t wait to see you again.
PARK HILL, OK
Jesse K|2025 Chevrolet Corvette Z06
Confirmed Service Customer
2/18/2026
I like this Dealership. They get things done in an excellent manner.
MICHAEL GRAVES
2/19/2026
We’re happy you like our dealership! It’s wonderful to hear your experience was efficient and well-handled, and we look forward to seeing you again.
BROKEN ARROW, OK
JERICA R|2026 Chevrolet Trax
Confirmed Sales Customer
2/9/2026
I was told that the salesman I wanted to use no longer worked there and then I saw him walking through the lobby (Conner B) while I was there. Salesman that assisted me told me they had the vehicle I wanted and they did not. Felt as though the salesman did not pay attention to my request for the vehicle and actually used the statement "You know, I'm not going to waste my breath" while I was trying to decide between two vehicles, neither which had all the features that I requested and when I questioned would he be able to get the one I wanted if I waited, his response was there are none available anywhere that I can trade with. Frustrated that this salesman earned a commission on a sale from me for vehicle that he put zero work into finding for me and instead I settled for something that was on the lot. My previous experience with his dealership was wonderful with the salesman going above and beyond, in this instance the salesman literally did nothing even with reaching out to me online and having several days notice that I was coming in and what I was looking for and assuring me that it would be there.
SETH KLIETHEMES
2/10/2026
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
HASKELL, OK
Lynn R|2024 GMC Sierra 1500
Confirmed Service Customer
2/9/2026
Great job as always
CHRIS FRIESEN
2/10/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
BROKEN ARROW, OK
Phillip L|2022 Chevrolet Traverse
Confirmed Service Customer
2/9/2026
Always a pleasant experience, very friendly people and the work was done on a timely manner.
CHRIS FRIESEN
2/10/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BROKEN ARROW, OK
SEAN M|2026 Chevrolet Equinox EV
Confirmed Sales Customer
2/12/2026
Great 2nd time buyer experience . Thanks Trey
TREY MICHAEL
2/13/2026
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
TULSA, OK
Richard E|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/16/2026
Quick turnaround. Although the part was ordered and sitting in stock for months and no one called me.
MICHAEL GRAVES
2/17/2026
We appreciate your honest and constructive feedback. While we’re glad the turnaround was quick, we will certainly work on improving communication, and thank you for bringing this to our attention.
BROKEN ARROW, OK
Robert F|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
2/23/2026
Jim Norton’s service team is always professional and friendly they take care of their customers better than any other dealership around. This team keeps you informed and communicates with you throughout the whole process no matter what service is being completed on your vehicle.
MICHAEL GRAVES
2/24/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
JENKS, OK
Donna J|2018 Chevrolet Cruze
Confirmed Service Customer
2/4/2026
Everything was great, good customer service
MICHAEL GRAVES
2/5/2026
Thank you for the kind feedback about our good customer service. We truly appreciate your visit and hope to welcome you back again soon.
TULSA, OK
ELLIS R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
2/8/2026
I love the fact that as soon as I walked in I felt noticed, I was greeted what felt like with welcome arms. I was listened to of what I wanted from vehicle to monthly payments. The salesman Bobby was amazing and the financing department. I love my new truck and the deal makes it even sweeter. I will definitely recommend anyone to Jim Norton and I will be returning when I’m ready to get another vehicle.
ROBERT MCDANIEL
2/10/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
TULSA, OK
MELISSA H|2026 Chevrolet Equinox
Confirmed Sales Customer
2/13/2026
Our sales guy is awesome! We love working with him!
SHANE M
2/14/2026
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We truly value your business and look forward to serving you again!
CLAREMORE, OK
Ronnie K|2022 Chevrolet Colorado
Confirmed Service Customer
2/13/2026
I had an appointment, on time, oil change completed in a timely manner
CHRIS FRIESEN
2/14/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BROKEN ARROW, OK
Michael D|2026 Chevrolet Traverse
Confirmed Service Customer
2/18/2026
I've called three days in a row and left a voicemail with the service department manager, and he has not called me back yet from Jim Norton Service Department.
SJ JERNIGAN
2/25/2026
Our team has acknowledged this review.
BROKEN ARROW, OK
WALTER M|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
2/19/2026
Good experience
SHANE M
2/20/2026
Hi, we are very happy we could provide you with a good experience! If you have any further questions, please give us a call. We're always happy to help!
OWASSO, OK
JEROME C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
2/22/2026
The sales rep Brian was great. Not too pushy and didn’t feel like he “sold” me something. The only thing I didn’t like was when it went back to finance. Little did they know I’m president of a company and data analysis is a center focal of what I do. Upon requesting the original sheet sure enough the numbers were incorrect. The finance guy gave me the numbers he agreed to but seemed surprised I caught it. I’ll say again, Brian was amazing. Finance guys. Meh. Used car side was awesome too. Swapped my wheels over which they didn’t have to do. This is my second purchase from this dealership and is my preferred dealer. The finance piece just gets chalked up to “the joys of buying a car”
BRIAN ARNEECHER
2/23/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TULSA, OK
DEAVEN C|2026 Chevrolet Trax
Confirmed Sales Customer
2/5/2026
Had a great experience, they worked with me when no other dealership would.
SETH KLIETHEMES
2/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BROKEN ARROW, OK
Tracy L|2017 Chevrolet Suburban
Confirmed Service Customer
2/17/2026
They couldn’t find my main complaint about the transmission issues. They also didn’t fix/diagnose the U1510 engine code I had asked for them to check. The check engine light was still on when I picked the vehicle up. The only thing they completed was the oil change.
BRANDON LAWRENCE
2/18/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
OOLOGAH, OK
Phillip D|2019 Chevrolet Malibu
Confirmed Service Customer
2/17/2026
I think Todd needs to learn more about customer service he was rude the way he spoke to me yesterday I had an appointment I was there at 8:30 they never told me there was a 2-hour wait if they would have I would have rescheduled I went to check on my car at 10:00 and it was still sitting in line and he told me people with appointments their cars move up before other people which I don't believe it I did not leave the dealership until 10:45 he told me that can't make all people happy and I thought well if you want my business you would try to make me happy again there is other car places that can fix my car I chose Jim Norton because I like the dealership but after yesterday I'm getting to wonder if they even cared about my vehicle again if they would have just told me there was that long of a wait I would have left my car I would have left and made another appointment I do not like sitting there for over 2 hours and then be talked to rudely by the front desk service manager Todd. All I needed was a tire sensor and when they did get to my car it was done in a heartbeat not a hard thing to do. Again better customer service and learn how to speak to people. Thank you
JACOB CHRYSLER
2/18/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BROKEN ARROW, OK
Karen F|2022 Chevrolet Trailblazer
Confirmed Service Customer
2/21/2026
Everyone was awesome. They were friendly and professional. You can not have a better group of people.
BRANDON LAWRENCE
2/21/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TULSA, OK
Russell D|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/25/2026
wonderful service as always, in and out in a timely manner
CHRIS FRIESEN
2/26/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
BROKEN ARROW, OK
Mike G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/3/2026
Courteous and professional. Always do a great job
JACOB CHRYSLER
2/4/2026
Hi, thank you for taking the time to leave a review for us at Jim Norton Chevrolet! We're looking forward to your next visit!
BROKEN ARROW, OK
Gary P|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/3/2026
Good service nice people
TODD GALLIART
2/3/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
COWETA, OK
Joel S|2010 Chevrolet COBALT
Confirmed Service Customer
2/6/2026
Quick service was great. Still don't understand why every service center doesn't have a barber shop to go to while you wait.
SJ JERNIGAN
2/7/2026
Thank you for the feedback. We appreciate hearing your comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BROKEN ARROW, OK
Billy R|2023 GMC Terrain
Confirmed Service Customer
2/17/2026
All good! All services performed in a timely manner. Service advisor was friendly and professional.
SJ JERNIGAN
2/18/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BROKEN ARROW, OK
Rebecca D|2019 Chevrolet Malibu
Confirmed Service Customer
2/20/2026
Great, except $86 for an oil change. Seriously? May look around next time.
CHRIS FRIESEN
2/21/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BROKEN ARROW, OK
ADAM H|2026 Chevrolet Equinox EV
Confirmed Sales Customer
2/20/2026
Cade was very knowledgeable and helpful. Did not over pressure me. But kept up with communication.I bought my EV on the third visit to the dealership.
CADE BALDWIN
2/21/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BROKEN ARROW, OK
Nancy H|2017 Chevrolet Traverse
Confirmed Service Customer
2/20/2026
Very satisfied, quick and efficient.
SJ JERNIGAN
2/21/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
BROKEN ARROW, OK
Ron E|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/25/2026
Oil change and rotation was done very quickly and even washed the truck.
MICHAEL GRAVES
2/25/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BROKEN ARROW, OK
Michelle D|2022 Chevrolet Trailblazer
Confirmed Service Customer
2/4/2026
As always the customer service is great. My reason for two stars is that when I bring my car in now for oil changes there is not vacuuming done. You can check my history I only come to Jim Norton for service other than my tires.
BRANDON LAWRENCE
2/5/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TULSA, OK
Joshua F|2025 Chevrolet Trax
Confirmed Service Customer
2/16/2026
Disappointed at the not friendly greeting and I understand the bay was busy but we felt awkward by the lack of ANY eye contact.
SJ JERNIGAN
2/17/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PORTER, OK
SHAWN S|2026 Chevrolet Trax
Confirmed Sales Customer
2/23/2026
The process was smooth and the Sales Manager proactively helped us get into a new vehicle that, combined with a rebate my company has with GM, made the new vehicle the most cost affordable option for us.
JORDAN COE
2/24/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
BROKEN ARROW, OK
ANDREA E|2026 Chevrolet Trax
Confirmed Sales Customer
2/26/2026
Answered all my questions I was able to get the car that I wanted
CASEY CUSICK
2/26/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
BROKEN ARROW, OK
JERRY M|2026 Chevrolet Colorado
Confirmed Sales Customer
2/4/2026
The best new car buying experience I've ever had
ZAHARA RAMOS
2/5/2026
We’re thrilled to hear this was your best new car buying experience. Thank you for the wonderful feedback, and we hope your new vehicle brings you many great miles ahead.
SPIRO, OK
Rick J|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/4/2026
Good service and great employees. I made the right choice buying from Jim Norton, Broken Arrow. Truck is 7 yrs old and going strong. Thank you!!! Rick Jones
BRANDON LAWRENCE
2/5/2026
Thank you, Rick, for the kind and confident words about our service and team at Jim Norton Chevrolet. We appreciate your loyalty and wish you many more strong miles ahead.
TULSA, OK
Amber D|2026 Chevrolet Tahoe
Confirmed Service Customer
2/6/2026
I called to schedule an oil change and asked if I could have my brakes checked and spoke with Haley. She was so sweet and asked me if I wanted a mobile service or at the dealership service. I was shocked a mobile service was a choice! I scheduled the mobile and Lisa showed up promptly at the appointment time at my house. She performed the oil change, checked my brakes, and came to the door to talk to me about the Tahoe when she was done. Lisa was so sweet and thorough. I will be booking mobile from now on as it was alot more personable and it also didn't require me sitting at the dealership for an hour. Highly recommend Lisa and Haley when you call Jim Norton. It was just a great experience from the initial scheduling appointment, the friendly reminder call the day prior, to Lisa coming to the house.
CHRIS FRIESEN
2/7/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
BROKEN ARROW, OK
REBECCA M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
2/19/2026
Bobbie is an excellent salesman. Good people at this dealership.
ROBERT MCDANIEL
2/20/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
SPIRO, OK
SHARIE F|2026 Chevrolet Equinox
Confirmed Sales Customer
3/2/2026
Smooth no hassle.
MICHAEL ANDREW
3/3/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TULSA, OK
Linda B|2016 Chevrolet Equinox
Confirmed Service Customer
3/9/2026
I only trust Jim Nelson with my car and my husband’s Silverado.Excellent service!
ANTHONY PALIOTTA
3/10/2026
Jim will be thrilled to hear this! We appreciate your trust in him and our team to care for your vehicles.
BROKEN ARROW, OK
Marvin W|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
3/9/2026
I went in for the 79.99 8 quart oil change and tire rotation and was charged 121.19. When I asked why the price difference I was informed the new 0w40 European formula was a lot more expensive. To my surprise when price checked it is the same price as all other Mobil 1 oil. Thanks for the shaft!!
CHRIS FRIESEN
3/10/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TAHLEQUAH, OK
DARYL G|2026 Chevrolet Trailblazer
Confirmed Sales Customer
2/27/2026
Everybody was helpful
SETH KLIETHEMES
2/27/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
COWETA, OK
Anne P|2026 Chevrolet Silverado 2500 HD
Confirmed Service Customer
3/11/2026
We drove 2 hours to get to Jim Norton to purchase a brand new truck. Very big dealership. Lots of extra perks, tv’s, power outlets to charge your phone, lots of comfortable seating, and a large snack bar too! I reached out to Jim Norton via phone to inquire about a truck. As soon as it was available Casey communicated with me and provided the numbers for the out the door price. Unfortunately I had to wait about a week, before we could strike a different deal. But I am completely satisfied with how this deal turned out. No surprises, no hidden fees. Did have to give a little to get a little, however since it was from both sides (buyer and seller), I felt more comfortable with the deal. Casey, the salesman had everything ready for us to test drive. We weren’t there very long from beginning to end of the process. Everyone including Austin in finance were extremely professional, friendly, and low pressure. Extremely happy with my new truck.
CHRIS FRIESEN
3/12/2026
Thank you for sharing your experience! We’re thrilled to hear you had a smooth and enjoyable truck-buying experience with Casey, Austin, and the rest of our team. It’s great to know our staff, amenities, and transparent process helped make the visit comfortable and stress-free. Congratulations on your new truck, and we appreciate you choosing us!
CHOCTAW, OK
Darvin G|2006 Chevrolet SSR
Confirmed Service Customer
3/16/2026
Couldn’t find the problem and sent me on my way. Darvin Gilley
JACOB CHRYSLER
3/17/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TULSA, OK
Mary L|2026 Chevrolet Equinox
Confirmed Service Customer
3/19/2026
Was friendly fast
MICHAEL GRAVES
3/20/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
OKMULGEE, OK
William H|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/19/2026
Great people. Easy to work with
ANTHONY PALIOTTA
3/19/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
BROKEN ARROW, OK
Martin W|2026 Chevrolet Colorado
Confirmed Service Customer
3/19/2026
Good job!
CHUCK SANDMAN
3/19/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
BROKEN ARROW, OK
Deidre D|2018 Chevrolet Equinox
Confirmed Service Customer
2/9/2026
I was not informed that I woukd have to pay$200 for my car to be hooked up to diagnostics, only to be told that the traction message that I get , is a battery problem which is not covered under warranty. I have not had any problems with my battery. I don't know what I would have done , If I DIDNT HAVE $200. There seems to be nothing the warranty covers. There was also a message about the tire sensors, but I guess that isnt covered either. I WILL NEVER BRING MY CAR AGAIN. I used to have my oil changed there, but that is not going to happen anymore. I have bought 3 vehicles from you'll. But I doubt I will be back
MICHAEL GRAVES
2/10/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PORTER, OK
CHARLES H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/12/2026
The team made it fast and easy for me I will recommend my family and friends to Casey Cusick Great job guys thank you
CASEY CUSICK
2/13/2026
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
TULSA, OK
Shauna M|2026 Chevrolet Traverse
Confirmed Service Customer
3/17/2026
Always a wonderful and quick encounter!
TODD GALLIART
3/3/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BROKEN ARROW, OK
Linda C|2014 Chevrolet Impala
Confirmed Service Customer
3/12/2026
They needed a very pleasant experience! Everyone there is so professional and made you also feel at home. Good job guys! Thank you!
CHRIS FRIESEN
3/13/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
KENDYLL H|2026 Chevrolet Trax
Confirmed Sales Customer
3/16/2026
Casey, was great to work with! He was kind and patient, for first time care buyers from a dealership it was a great experience.
CASEY CUSICK
3/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PRYOR, OK
Mellise A|2020 Chevrolet Blazer
Confirmed Service Customer
3/20/2026
Everything went good live coming here
BRANDON LAWRENCE
3/21/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
SAPULPA, OK
KENTON W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/20/2026
Quick personal service
SHANE M
3/21/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Jim Norton Chevrolet and we hope to see you again soon!
BROOKLINE, MO
Gerald A|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
2/24/2026
No comment.
TODD GALLIART
2/25/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
BROKEN ARROW, OK
Charles R|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
2/27/2026
First class
BRANDON LAWRENCE
2/27/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
COWETA, OK
Peter N|2021 Chevrolet Equinox
Confirmed Service Customer
2/27/2026
Battery needed replacement and the time it took was outstandingly quick and deeply appreciated!
BRANDON LAWRENCE
2/28/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
COLLINSVILLE, OK
Shannon L|2023 Chevrolet Tahoe
Confirmed Service Customer
3/2/2026
Best service! Brandon is always making sure our vehicle is ready for wherever we want to go.
BRANDON LAWRENCE
3/3/2026
Wow, we're glad you had such a wonderful experience with us! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
COWETA, OK
Debbie A|2020 Chevrolet Traverse
Confirmed Service Customer
3/19/2026
Work was completed quickly and efficiently.
TODD GALLIART
3/19/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BROKEN ARROW, OK
Shane T|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
3/19/2026
I waited a hour for an oil change only, I have used your service for years and for the past 2 years it’s been on the decline. Before the truck was always washed and now rarely is. I’ve been willing to pay your extra cost for a detailed maintenance record but now the cost is more and the service lacking. I will be getting my future oil changes elsewhere.
MICHAEL GRAVES
3/20/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BROKEN ARROW, OK
MOLLY C|2026 Chevrolet Equinox
Confirmed Sales Customer
3/28/2026
Zahara was wonderful! She helped me get into my dream car and made the entire process so smooth! The entire Jim Norton team was great and will definitely return when we are ready for another car!
ZAHARA RAMOS
3/30/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CLEVELAND, OK
Norma W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/18/2026
It was very easy to get the appointment. The work was done in timely manner. Everyone was very nice
BRANDON LAWRENCE
2/19/2026
Thank you for sharing your experience! We’re glad scheduling was easy and the service timely, and we appreciate your kind words about our team.
TULSA, OK
JULIE M|2026 Chevrolet Trax
Confirmed Sales Customer
3/4/2026
This is the 4th vehicle I have purchased from Jim Norton Chevrolet and the experience is always the same. Excellent price, excellent staff and excellent after sale service. Best dealership in Oklahoma.
JORDAN COE
3/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
INDEPENDENCE, KS
HOPE B|2026 Chevrolet Colorado
Confirmed Sales Customer
3/4/2026
My husband and I are very happy with our experience buying my truck. Our salesman was awesome.... We would tell anyone we know to go there and ask for Chris Walker....
CHRISTOPHER WALKER
3/6/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TULSA, OK
John R|2015 Chevrolet Equinox
Confirmed Service Customer
3/9/2026
B
ANTHONY PALIOTTA
3/10/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SAND SPRINGS, OK
Bill D|2026 Chevrolet Equinox
Confirmed Service Customer
3/23/2026
Just plain ole good....
BRANDON LAWRENCE
3/24/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CHOUTEAU, OK
Will C|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
3/23/2026
Good customer service from the service rep sj is a knowledgeable person she walk me through every step up way getting my vehicle fixed stay in contact with us thanks Sj
SJ JERNIGAN
3/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TULSA, OK
Robert P|2017 Chevrolet Tahoe
Confirmed Service Customer
3/23/2026
The service on my vehicle was completed while I waited (battery and tires), and was completed after good discussions about the choice of tires based on my particular circumstances. Everything was completed correctly and quickly. Great Job!
MICHAEL GRAVES
3/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
Robert J|2025 Chevrolet Silverado 1500
Confirmed Service Customer
3/30/2026
I barely got to work when they called and said my truck was ready! Great service and great people.
SJ JERNIGAN
3/30/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BROKEN ARROW, OK
Frank T|2019 Chevrolet Equinox
Confirmed Service Customer
2/25/2026
Had a appointment they got me in and finished job in no time, great job!
JACOB CHRYSLER
2/26/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BIXBY, OK
Randi M|2021 Chevrolet Trax
Confirmed Service Customer
2/27/2026
Satisfied
MICHAEL GRAVES
2/27/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
TULSA, OK
DAWN B|2026 Chevrolet Trailblazer
Confirmed Sales Customer
3/2/2026
It was a good experience
CASEY CUSICK
3/3/2026
Hi, we are very happy we could provide you with a good experience! If you have any further questions, please give us a call. We're always happy to help!
BROKEN ARROW, OK
GINA A|2026 Chevrolet Trailblazer
Confirmed Sales Customer
3/5/2026
As soon as I walked in, I told casey what I needed. And he was very helpful to find what would fit my situation.
CASEY CUSICK
3/6/2026
Hi, we're happy you found our staff to be very helpful during your experience here at Jim Norton Chevrolet! We sincerely value your business and look forward to your next visit. Take care!
BROKEN ARROW, OK
Kerry B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
3/17/2026
Quick and efficient!
MICHAEL GRAVES
3/17/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BROKEN ARROW, OK
Marla M|2017 Chevrolet Cruze
Confirmed Service Customer
3/26/2026
I had a great experience, and the service was completed in a timely manner.
SJ JERNIGAN
3/27/2026
We appreciate your kind feedback. It’s great to know you had a pleasant experience and that your service was completed in a timely manner. We look forward to assisting you again soon.
BROKEN ARROW, OK
NANCY E|2026 Chevrolet Trax
Confirmed Sales Customer
3/27/2026
Connor was awesome to work with and found us a car that exceeded our expectations at a very reasonable price. The car is really nice and we are extremely happy with it.
CONNOR A
3/28/2026
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
TULSA, OK
JEROME I|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/27/2026
it was great
ALEX MEYER
3/28/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
TULSA, OK
Phillip S|2026 Chevrolet Colorado
Confirmed Service Customer
4/17/2026
excellent
SJ JERNIGAN
4/21/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
OKTAHA, OK
GRANT P|2026 Chevrolet Trailblazer
Confirmed Sales Customer
3/18/2026
Sales person went out of his way to help my girlfriend. He replaced the floor mats with what she ordered.
SETH KLIETHEMES
3/19/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
BROKEN ARROW, OK
Ellis G|2024 Chevrolet Tahoe
Confirmed Service Customer
4/21/2026
Went in for normal 15k paint and to address the f'ing glitch in the infotainment software ("can't connect"). 0% of issue fixed!
SJ JERNIGAN
4/24/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
BROKEN ARROW, OK
Rylee C|2026 Chevrolet Trax
Confirmed Service Customer
5/21/2026
very helpful
SJ JERNIGAN
5/28/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us.
BROKEN ARROW, OK
Will C|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
5/21/2026
Very good customer service SJ help me and she is very knowledgeable what I needed done to my truck this aint the first time she has help me with my truck but I am very appreciative of her for helping me out
SJ JERNIGAN
5/28/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us!
TULSA, OK
Darin R|2024 Chevrolet Suburban 1500
Confirmed Service Customer
5/25/2026
Good/efficient
ANTHONY PALIOTTA
5/29/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
TULSA, OK
Scott A|2023 Chevrolet Tahoe
Confirmed Service Customer
5/25/2026
Great customer service from Chris
TULSA, OK
Sharie F|2026 Chevrolet Equinox
Confirmed Service Customer
6/4/2026
Everything was awesome.
BRANDON LAWRENCE
6/8/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TULSA, OK
Tommy H|2024 Chevrolet Blazer
Confirmed Service Customer
6/4/2026
I had a check engine light come on my 2024 Blazer. This occurred on a Wednesday afternoon, I had the code read at a local automotive parts store. It showed a trouble with the cooling system. I contacted your service to make an appointment to have this issue resolved. Your service dept couldn’t get me in till the following Tuesday. After I gave them the trouble code that was showing they told me I would still be able to drive my vehicle until I my appointment. The day of my appointment I dropped my vehicle off, your service arranged a shuttle to take me home. Just about 3 hours after dropping off my vehicle I received a call from your service department that my vehicle was fixed. It turned out to be a glitch in the ECM and it just needed an update. Your service tech informed me that the engine was back to factory specs and operating properly. They also informed me that they would dispatch a shuttle to pick me up and bring me to the dealership. Your shuttle arrived in less than 25 minutes. I went to commend your service department for quickly getting to my vehicle, diagnosing and repairing my vehicle in about 3 hours.
CHRIS FRIESEN
6/8/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TULSA, OK
Charles R|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
4/28/2026
Service was outstanding.
BRANDON LAWRENCE
4/30/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
COWETA, OK
Phyllis F|2024 Buick Enclave
Confirmed Service Customer
5/26/2026
Because Chris Friesen is best. Take very good care of customers.
JENNINGS, OK
LISA B|2026 Chevrolet Trax
Confirmed Sales Customer
5/27/2026
Awesome people! We are repeat customers and Im sure we will again. Always a pleasure.
JAY, OK
David A|2011 Chevrolet Camaro
Confirmed Service Customer
5/29/2026
I’ve brought the Camaro here three times for service and every time they’ve gotten it right in and fixed it on time and exactly what was needed. They were friendly, professional, and no-nonsense! I bought this Camaro here, and the customer service is the reason I bring the car back to have issues taken care of. Thank you very much!!
SPERRY, OK
Pam T|2015 Chevrolet Impala
Confirmed Service Customer
6/1/2026
I was really sick on this past Saturday but I knew that I would be traveling out of town and my oil in my car had to be changed so I went out there and they saw that I wasn't feeling well and they got me in and out real quickly...
SJ JERNIGAN
6/3/2026
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
TULSA, OK
Jonathan A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/1/2026
Great Job!
TODD GALLIART
6/3/2026
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
BROKEN ARROW, OK
John M|2017 Buick Encore
Confirmed Service Customer
6/10/2026
An excellent experience as always!
CASEY CUSICK
6/15/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BROKEN ARROW, OK
Jerry R|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/3/2026
I'm not normally a dealership service person due to long lines, extra fees and poor service, but Jim Norton has the best service I've recieved anywhere. Whether its the walk in availability, the greetings at the front door, or the knowledgeable staff you cant go wrong with the service. Everything was up front, no hidden fees, I decided what I wanted and didn't, my keys were given and off they went. The service called for 3 hours so I went to the waiting area where they had free wifi with charging stations near pretty comfortable furniture. Bottled waters are free as well as coffee, with some vending options also available for purchase. Oh! Free popcorn too if your with a little one, or like a lite snack. The best part of my experience was that it was an hour shorter than quoted, I was mistakenly given the upgraded service package at no additional charge and they even washed my truck! All my service, and future vehicle purchases will be here from now on. Bravo to Jim Norton and his entire staff.
JACOB CHRYSLER
6/15/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BROKEN ARROW, OK
JOE M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/24/2026
All contact has been with positive results and in a very friendly manner.
CHRISTOPHER WALKER
3/24/2026
We sincerely appreciate your positive feedback! It’s wonderful to know every interaction has been friendly and enjoyable. We look forward to continuing that experience for you!
OOLOGAH, OK
Minnie S|2020 Chevrolet Equinox
Confirmed Service Customer
4/30/2026
Even though she changed my oil. She hung out with my spouse talking for about 45 minutes. I don’t appreciate her hanging out at my house holding a personal conversation with my spouse. It was very disrespectful and unprofessional
CHRIS FRIESEN
5/5/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TULSA, OK
Roger A|2025 Chevrolet Silverado 1500
Confirmed Service Customer
5/8/2026
Great
JACOB CHRYSLER
5/12/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us. We truly appreciate your recommendation and look forward to serving you again in the future!
MCALESTER, OK
RICHARD W|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/21/2026
Excellent service!
OOLOGAH, OK
GAYLE W|2027 Chevrolet Bolt
Confirmed Sales Customer
5/25/2026
The entire staff we encountered were very friendly and professional. They were very knowledgeable and answered all our questions with patience and understanding. If they didn't know the exact answer, they found someone who did!
JENKS, OK
ADAM F|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/27/2026
Great
TULSA, OK
Steve P|2011 Chevrolet Silverado
Confirmed Service Customer
6/1/2026
I took my 2013 Cadillac CTS and 2011 Chevy Silverado into the service department days apart, both had the Check Engine Light on. My service rep was SJ. She was FANTASTIC. SJ kept me informed of everything that was being done to get both vehicles back on the road! And both vehicles are now back on the road! SUPER JOB by all involved!! SPECIAL KUDO to SJ for being a conscientious and customer-oriented service rep! A+++++
SJ JERNIGAN
6/3/2026
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
Owasso, OK
James C|2006 Chevrolet SSR
Confirmed Service Customer
6/10/2026
ok
SJ JERNIGAN
6/15/2026
Thank you for the feedback. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BROKEN ARROW, OK
LINDEY H|2026 Chevrolet Traverse
Confirmed Sales Customer
6/10/2026
Great
ALEX MEYER
6/15/2026
Thank you for the feedback. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
FORT GIBSON, OK
JOYCE S|2026 Chevrolet Traverse
Confirmed Sales Customer
3/31/2026
I was so ready to get rid of that ford and get my Traverse
MICHAEL MORGAN
4/1/2026
Thank you for sharing your excitement. We are thrilled you found the Traverse you were looking for and hope you enjoy every mile in your new vehicle.
BROKEN ARROW, OK
John B|2026 Chevrolet Silverado 1500
Confirmed Service Customer
4/17/2026
Chris Friesen was outstanding
CHRIS FRIESEN
4/21/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
OWASSO, OK
Stuart L|2015 Chevrolet Corvette
Confirmed Service Customer
4/30/2026
An GM AC/Delco battery burning out cells within 8 months of purchase in an “all electric interior” C7 Z51 Corvette is a serious matter. Low voltage battery-jump spikes trigger the Anti-Theft mode and throw off sensors preventing Doors and rear hatch from opening. Without the engine running to provide power, the shifter can’t be put in Neutral to load on a flatbed tow truck. Burned out cells prevent the battery from even holding enough charge for a jump-start. I had to leave my Corvette out, overnight, in a public parking lot waiting for a tow. When I finally get it to the Service Dept, I’m told the Battery Warranty is only good for partial replacement cost of the SAME EXACT AC/Delco battery that failed .. THEY WOUDN’T APPLY IT TO A 100 MORE CRANKING AMP, MORE EXPENSIVE, AC/DELCO BATTERY “UPGRADE”. Moreover, it was due for an Oil, Oil Filter, and Air Filter Service, plus Jim Norton Chevrolet offered to wash the exterior, and vacuum the interior. Paying at the pickup window, the Air Filter had not been serviced, nor was it washed.After all that trouble, and Jim Norton’s installation of a defective battery, I got the everyday, standard 10 percent off for five years of two-car Service loyalty. After waiting in the pickup bay for 15 minutes, my C7 Z51 3LT Corvette was returned filthy with live bugs crawling on the top. I can take my Vette and Buick to a half dozen GM Dealerships, like Southpoint or Ferguson. Perhaps they value loyalty more than Jim Norton.
BRANDON LAWRENCE
5/5/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BROKEN ARROW, OK
JOSHUA W|2026 Chevrolet Traverse
Confirmed Sales Customer
5/31/2026
Our salesman, Bennett, was great. He was not pushy and he gave my wife and I space to talk without feeling purchased. Everyone we dealt with was a pleasure.
COLLINSVILLE, OK
MITCHELL L|2026 Chevrolet Colorado
Confirmed Sales Customer
6/3/2026
Quick easy and very helpful. Appreciate the service
JORDAN COE
6/5/2026
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
BROKEN ARROW, OK
Yvonne Y|2022 Chevrolet Tahoe
Confirmed Service Customer
6/12/2026
The service department was great. My vehicle was ready in no time.
ANTHONY PALIOTTA
6/16/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
BROKEN ARROW, OK
Stanley B|2017 Chevrolet Colorado
Confirmed Service Customer
3/2/2026
I have always had a good experience at this dealership. The service advisors are not high pressure and pleasant to work with. The dealership is always very clean with complimentary coffee. The service department is prompt, accurate, and almost always on time.
ANTHONY PALIOTTA
3/3/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BROKEN ARROW, OK
Terry L|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/11/2026
Good
ANTHONY PALIOTTA
3/11/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
OOLOGAH, OK
Roger D|2026 Chevrolet Equinox
Confirmed Service Customer
3/16/2026
Had a screw in the tire. SJ in service did an excellent job escpaditing my service. Isabel took me to my doctor's appt and picked me up. Thank you for such professionalism. Thank you. Beth
SJ JERNIGAN
3/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
Julie A|2021 Chevrolet Malibu
Confirmed Service Customer
5/18/2026
Best dealer service team for any type of service. I am always happy with the experience I have at Jim Norton Chevrolet. I have purchased 4 vehicles from them and they always take care of their customers. Awesome job
JACOB CHRYSLER
5/19/2026
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
INDEPENDENCE, KS
MATTHEW P|2027 Chevrolet Bolt
Confirmed Sales Customer
5/24/2026
No iss
BROKEN ARROW, OK
CHARLES R|2026 Chevrolet Equinox
Confirmed Sales Customer
5/25/2026
Connor worked very hard to make me the best deal possible. He was very professional and is valuable asset to Jim Norton Chevrolet.
TULSA, OK
Bryan W|2026 Chevrolet Traverse
Confirmed Service Customer
5/27/2026
Great experience with the service department!!
BEGGS, OK
JENNIFER H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/27/2026
Excellent service! Alex was great to work with as well as our finance manager!
OKTAHA, OK
BRIAN E|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/30/2026
Great experience, hassle free !
MCALESTER, OK
MARVIN M|2026 Chevrolet Trax
Confirmed Sales Customer
6/16/2026
great dealership, Seth is a wonderful person and salesman he really helped me alot
SETH KLIETHEMES
6/18/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
MUSKOGEE, OK
Annette E|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
6/14/2026
Mobile service came to my house. I didn't have to go to the dealership for my oil change and tire rotation. It was great. Leesah was very friendly and got the job done quickly.
ANTHONY PALIOTTA
6/16/2026
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
COWETA, OK
Kenneth G|2020 Chevrolet Equinox
Confirmed Service Customer
6/14/2026
They took care of all my needs
CHRIS FRIESEN
6/16/2026
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TULSA, OK
Ron E|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/18/2026
Had a tire leaking air. They got right on it and replaced with a new tire.
CHRIS FRIESEN
6/23/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BROKEN ARROW, OK
FINESSA P|2026 Chevrolet Trax
Confirmed Sales Customer
6/21/2026
I had Connor has my sells guy. We hit it off from the moment I walked in initially looking at used cars and trading in a vehicle I was upside down on. I actually ended up with a 2026 new trax. Connor and the finance team worked hard for hours and made my first new car a great experience!
CONNOR A
6/24/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BROKEN ARROW, OK
KENNETH S|2026 Chevrolet Trax
Confirmed Sales Customer
6/29/2026
Evan and Michale were great to work with!
EVAN FANCHER
7/1/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
COPAN, OK
Jeffery N|2026 Chevrolet Silverado 1500
Confirmed Service Customer
6/29/2026
Brought my vehicle in good response time excellent getting me in and out doing the job correctly answering all my questions +5 stars on service end
MICHAEL GRAVES
7/1/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
PARK HILL, OK
SCOTT S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/2/2026
Overall a good experience, pretty straight forward with pricing and my trade allowance. The only thing I did not appreciate was going in knowing it was going to be a 2 hour process once we got started and the sales person constantly telling me, "no, this wont take long". After being told it wont take long at least three times, I sat there for two hours before getting the deal finalized as I expected. I also asked a couple of times if I had been approved so that I had some piece of mind I wasn't wasting my time, and the salesman refused to answer the question and told me I had to talk to the finance manager about it. Once I was with the finance manager, he assured me I was approved immediately. So I had to sit for two hours wondering if I was going to have someone try to adjust my rate because I wasn't approved for the premium rate. Personally, I appreciate honesty and transparency when I ask questions, and I was only given that from the finance officer after two hours of waiting to get any information. Other than that, I am happy with my purchase.
JORDAN COE
7/3/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BROKEN ARROW, OK
DANIEL B|2026 Chevrolet Trax
Confirmed Sales Customer
6/15/2026
Everything was smooth, no problems
BENNETT BRYANT
6/17/2026
We’re so happy to hear the process was smooth and stress-free—great service should always feel simple, and your feedback is the best kind of confirmation.
WAGONER, OK
Larry L|2025 Chevrolet Equinox
Confirmed Service Customer
6/22/2026
Some staff members are mouthy.
SJ JERNIGAN
6/25/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TULSA, OK
Todd G|2007 Chevrolet Silverado
Confirmed Service Customer
6/22/2026
GREAT SERVICE
TODD GALLIART
6/25/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
BIXBY, OK
Virginia L|2016 Chevrolet Equinox
Confirmed Service Customer
6/26/2026
Took my car in for an oil change. Within an hour they called and it was done. Fast and efficient service.
MICHAEL GRAVES
6/28/2026
We really appreciate your feedback! Our team works hard to provide great service, and it’s wonderful to know we’re meeting those goals. We look forward to your next visit! Take care!
BROKEN ARROW, OK
Casey C|2015 Chevrolet Equinox
Confirmed Service Customer
6/30/2026
Anthony was awesome and super helpful! I am super happy with the whole experience. Best service advisor ever! Will continue to service here :) Also, my car is in perfect shape now and service was really quick!
ANTHONY PALIOTTA
7/2/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BROKEN ARROW, OK
TIMOTHY E|2026 Chevrolet Equinox
Confirmed Sales Customer
7/2/2026
Only issue was with finance. Paying $75 a month for 5 yr 60k warranty didn’t seem justifiable considering the factory warranty. Chrysler and Honda offered 8 yr/100k. I also had to ask what my monthly payment was and it was higher. He said well that is the 45 day payment, this is your 30 day. Would be a better customer experience to say here is your 30 day but for convenience we can extend the pmt to 45 days and here is your payment. Sales was great, finance seemed unprofessional
ALEX MEYER
7/3/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BROKEN ARROW, OK
KEVIN C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/2/2026
Does not have adaptive cruise like they said. Still a scratch on the front bumper that they must have done when they were cleaning it up. We walked the truck 💯 before it went back, and maybe our fault for not walking it again before we left. Then I went by there to have them show me how to do the adaptive cruise, Jordan took a second, he was with a customer which I understood, and said how it works, but it doesn’t work. Said text him, didn’t offer to get someone to help me, he just said text me, which I did. No answer from him. So was told adaptive cruise and there isn’t. Went to another dealer today because it only had 30% oil life when i left that day and I got an oil change. They confirmed it did not have Adaptive cruise. I have also bought a 2017 Chevy Malibu from there in the past and the service was much better then.
JORDAN COE
7/3/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
GLENPOOL, OK
JEFFREY M|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
3/26/2026
Easy way to buy a truck. Chris and staff was great and answered all my questions.
CHRISTOPHER WALKER
3/27/2026
We truly appreciate your kind feedback about Chris and the team. It’s great to hear your truck-buying experience was easy and informative. Enjoy your new truck, and we hope to assist you again down the road.
COWETA, OK
Stephen H|2025 Chevrolet Equinox
Confirmed Service Customer
3/26/2026
Once you have parts you resolve the issue well.
TODD GALLIART
3/27/2026
Thank you for your valuable feedback. We’re glad to hear our team was able to resolve your issue effectively once the parts were available. We appreciate your patience and look forward to assisting you again when needed.
Broken Arrow, OK
Tony M|2018 Chevrolet Traverse
Confirmed Service Customer
5/29/2026
I took my vehicle in for an oil change and tire rotation early Thursday morning. The service was completed in a little over an hour. Great job! Thanks!
TULSA, OK
Robert H|2022 Chevrolet Trailblazer
Confirmed Service Customer
5/29/2026
Really like this Service at Home. The Service Tech's were very good and nice they were quick and clean and the the service is very affordable.
SJ JERNIGAN
6/2/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BROKEN ARROW, OK
Molly A|2010 Chevrolet Suburban
Confirmed Service Customer
6/6/2026
I added the break flush to my regular oil change and tire rotation, I waited 2 hours like they said it would take. They were right on time, came out and checked on me and even washed and vacuumed my car. This fixed the brakes! They were super squishy, had to floorboard before they’d work. After the flush brakes returned to normal sensitivity like my 2025 trailblazer has.
CASEY CUSICK
6/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
Virginia F|2024 Chevrolet Blazer
Confirmed Service Customer
6/19/2026
Courtesy and friendly
SJ JERNIGAN
6/24/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BROKEN ARROW, OK
Marcus A|2023 Chevrolet Malibu
Confirmed Service Customer
6/23/2026
Good service quality and a short wait.
SJ JERNIGAN
6/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Norton Chevrolet. If you have any further questions, please give us a call. We're always happy to help!
TULSA, OK
RICHARD W|2026 Chevrolet Tahoe
Confirmed Sales Customer
7/6/2026
Great service from all involved in our purchase!
CONNOR A
7/7/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
OOLOGAH, OK
Teresa M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/16/2026
Everything was done in a timely manner and professional than you so much
JACOB CHRYSLER
6/18/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TULSA, OK
Tom B|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/18/2026
Friendly, efficient, competent and knowledgeable. We trust Chris Friesen's recommendations to keep our vehicle running well and reliably!
CHRIS FRIESEN
6/18/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BROKEN ARROW, OK
John W|2021 Chevrolet Blazer
Confirmed Service Customer
6/18/2026
The service dept, took very good care of me, kept me informed for what was going on, and also came to the waiting area where I was to make sure I was alright, I am 100% DAV and they showed me good respect, It is hard to get around with my disability, they even took time to make sure someone held the door open for me. Thank you. John
ANTHONY PALIOTTA
6/23/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BROKEN ARROW, OK
GREGORY G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
6/21/2026
My experience was very good
BENNETT BRYANT
6/24/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BROKEN ARROW, OK
Brenda S|2024 GMC Yukon
Confirmed Service Customer
6/22/2026
excellent
CHRIS FRIESEN
6/25/2026
Thank you for the excellent review! We appreciate your business and are always here if you need anything.
BROKEN ARROW, OK
Lisa T|2022 GMC 1500 Sierra
Confirmed Service Customer
7/1/2026
The service was amazing. The manager was helpful with all my questions and got my truck in and out promptly.
TODD GALLIART
7/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Norton Chevrolet. If you have any further questions, please give us a call. We're always happy to help!
BIXBY, OK
CARL K|2026 Chevrolet Traverse
Confirmed Sales Customer
7/5/2026
I had a pleasant experience at Jim Norton Chevrolet buying a new vehicle. My salesperson Alex is knowledgeable and very helpful with all my questions. The whole process was very enjoyable.
ALEX MEYER
7/6/2026
We appreciate your kind words and are glad our team was able to assist you. Providing knowledgeable and attentive service is important to us, and we're happy to know that came through during your visit. Thanks again for your support!
COLLINSVILLE, OK
JOHN H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/5/2026
Acceptable
JAXSON HOBBS
7/6/2026
We're glad to hear you had such a positive experience with us! We look forward to helping you again in the future. Take care!
TULSA, OK
ALEXANDER H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/28/2026
I had a great experience at Jim Norton. I had a lot of moving parts in my deal, and I was treated with a first class experience. My salesman, Brian, and my finance specialists Austin and Marte were all great.
BRIAN ARNEECHER
3/1/2026
Thank you for the fantastic review of your experience at Jim Norton Chevrolet. We’re happy to know Brian, Austin, and Marte delivered a first-class experience while handling all the moving parts of your deal. We truly value your business and look forward to assisting you again in the future!
JENKS, OK
Edward K|2019 Chevrolet Cruze
Confirmed Service Customer
3/27/2026
Jacob took care of my problem, a timely manner
JACOB CHRYSLER
3/27/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
TULSA, OK
Charles E|2026 Chevrolet Silverado 1500
Confirmed Service Customer
5/1/2026
Jordan was outstanding. Best vehicle buying experience I’ve ever had!
CHRIS FRIESEN
5/5/2026
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
BROKEN ARROW, OK
John K|2022 Buick Envision
Confirmed Service Customer
5/6/2026
The service was good but SLOW. it took almost a week to get the diagnostic performed so we were out a vehicle.
BRANDON LAWRENCE
5/12/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BROKEN ARROW, OK
SHEILA D|2026 Chevrolet Trax
Confirmed Sales Customer
5/22/2026
great experience, love my car
SAPULPA, OK
CRAIG D|2026 Chevrolet Traverse
Confirmed Sales Customer
5/29/2026
Appreciate the fact that they were willing to work with us.
OKEMAH, OK
Gloria H|2018 Chevrolet Impala
Confirmed Service Customer
6/30/2026
I am extremely happy with the service and quality of service I received when I went in but unhappy with attempting to reach someone prior to going. I needed to have a headlight replaced and was trying to get a quote before going. I left my questions and info online, was informed someone would get back with me. Next day, nothing. I called, was forwarded to the service department, answering machine said to leave info and someone would get in touch....still nothing. Third day I just went in and it was taken care of immediately.
SJ JERNIGAN
7/1/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TULSA, OK
Brian S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/8/2026
The waiting area is always clean. And the time it takes for a oil change is not very long. And all of this on a Friday before the 4th of July weekend.
TODD GALLIART
7/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LOCUST GROVE, OK
Brian H|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
6/4/2026
Quick and no hassles
MICHAEL GRAVES
6/8/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
COWETA, OK
Debbie A|2020 Chevrolet Traverse
Confirmed Service Customer
6/8/2026
The work was done quickly and efficiently. I am always treated well at the service department.
SJ JERNIGAN
6/10/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BROKEN ARROW, OK
RACHEL P|2026 Chevrolet Equinox
Confirmed Sales Customer
6/15/2026
They got me in the car I wanted and tracked it down with no problems or hassle for me
CADE BALDWIN
6/17/2026
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PRYOR, OK
Melissa T|2025 Chevrolet Colorado
Confirmed Service Customer
6/19/2026
all good
JACOB CHRYSLER
6/24/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OWASSO, OK
SELENA R|2026 Chevrolet Equinox
Confirmed Sales Customer
6/23/2026
I was told I was taking the car for 35300, but was lied to. I got hustled out of money, and Seth claimed he was a manager at one point as well. My family needs cars, and we would have bought at least 3 more cars, but now feel that this dealership is awful. I will be telling everyone to avoid this dealership, bc you are liars and do not honor verbal deals. It is shady and immoral.
SETH KLIETHEMES
6/24/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CLAREMORE, OK
BRANDON B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/2/2026
Joe was excellent.
SETH KLIETHEMES
7/3/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
BROKEN ARROW, OK
JASON J|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/2/2026
This was my first new vehicle from a dealership. My experience was more than I expected. My salesman, Sam, was professional and informative. Austin, in finance, was also great. Ten out of ten I recommend this dealership.
SAMUEL SANDOVAL
7/3/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
FORT GIBSON, OK
James H|2025 Chevrolet Equinox
Confirmed Service Customer
7/8/2026
Your service department is fantastic. I have had to use them on several occasions and they have never disappointed me. Excellent customer service and quick to get in and out.
CASEY CUSICK
7/9/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
HASKELL, OK
Brenda S|2024 GMC Yukon
Confirmed Service Customer
4/9/2026
Excellent quick!!! Precise and on my way
CHRIS FRIESEN
4/10/2026
Thank you for your enthusiastic feedback. We are glad to hear your service was quick, precise, and efficient. We look forward to assisting you again soon.
BROKEN ARROW, OK
Carolyn S|2026 Chevrolet Trax
Confirmed Service Customer
5/5/2026
Everyone was very nice and helpful
SJ JERNIGAN
5/7/2026
Thank you for your kind words! We’re always ready to offer a helping hand, and it means a lot to hear that our support made a difference. Here’s to keeping things helpful, full of care, and fully satisfying!
LOCUST GROVE, OK
Marsha S|2015 Chevrolet Tahoe
Confirmed Service Customer
5/18/2026
Great customer service!
ANTHONY PALIOTTA
5/19/2026
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TULSA, OK
Donnie A|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/9/2026
Great service dept
SJ JERNIGAN
6/12/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
TULSA, OK
Deborah P|2021 Chevrolet Tahoe
Confirmed Service Customer
6/12/2026
I had a very nice experience at the dealership yesterday to get my Tahoe serviced.
CASEY CUSICK
6/16/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
TULSA, OK
BONNIE R|2026 Chevrolet Equinox
Confirmed Sales Customer
6/20/2026
The purchase of our new Equinox was so easy. No pressure from employees to make our decision and they were so understanding.
CADE BALDWIN
6/24/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
MUSKOGEE, OK
Dan M|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/24/2026
Great service. Done quickly and with no issues
JACOB CHRYSLER
6/25/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
CLAREMORE, OK
Bruce W|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/3/2026
4 new tires mounted balanced and alignment ! Went and ate dinner, came back and it was ready , great service !
ANTHONY PALIOTTA
7/4/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Norton Chevrolet. If you have any further questions, please give us a call. We're always happy to help!
BROKEN ARROW, OK
Kathryn N|2025 Chevrolet Blazer
Confirmed Service Customer
7/10/2026
Appreciate the smiles...
CASEY CUSICK
7/14/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
Kelvin W|2026 Chevrolet Silverado 1500
Confirmed Service Customer
7/2/2026
It's was a very good experience. The young man that helped was fantastic
JACOB CHRYSLER
7/2/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BROKEN ARROW, OK
David H|2018 Chevrolet Tahoe
Confirmed Service Customer
7/6/2026
Tried the oil change and tire rotation from my home and it worked out great
CASEY CUSICK
7/7/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
Tonya L|2023 Chevrolet Traverse
Confirmed Service Customer
7/6/2026
Quick service. Appreciate working the car in prior to a trip on
CASEY CUSICK
7/7/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BROKEN ARROW, OK
Mike M|2016 Chevrolet Tahoe
Confirmed Service Customer
7/6/2026
Jim Norton Chevrolet completed a brake booster replacement, brake pad/rotor service, and AC work on my 2016 Tahoe. The repairs themselves appear to have been done correctly. However, the service experience was unacceptable. The repair ran three weeks with completion dates that continued to change. I went the entire period without a loaner and had to initiate every status update myself — I never received a single proactive call or text. When I followed up at the end of week three I was told the vehicle still wasn’t ready, then offered a loaner that did nothing to address three weeks already passed. Two hours later I was told the repairs were complete because — in the advisor’s words — ‘some strings were pulled.’ The process from start to finish reflected a lack of prioritization and communication that is inconsistent with the loyalty I’ve shown this dealership as both a Chevrolet and Toyota customer.
CASEY CUSICK
7/7/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Broken Arrow, OK
Derrick R|2017 Buick Encore
Confirmed Service Customer
7/19/2026
Great all around service
ANTHONY PALIOTTA
7/20/2026
Thank you for the excellent review! We appreciate your business and are always here if you need anything.
TULSA, OK
Juan A|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/20/2026
Great
SJ JERNIGAN
7/22/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
BROKEN ARROW, OK
Brooksey B|2017 Chevrolet Camaro
Confirmed Service Customer
7/30/2026
I had my oil changed by Jim Norton Chervolet mobile service! Jim Glover set up the appointment for the mobile service. Every time I need questions answer about my car they always have the answers for me. They set up the schedule for my oil change with no problems. They kept me informed with a reminder of the date of my service and time. Thank you so much for your courtesy and caring of my vehicle!
CASEY CUSICK
8/3/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
TULSA, OK
Kirsti H|2025 Chevrolet Equinox
Confirmed Service Customer
7/11/2026
I had my windshield wiper blades replaced a few weeks ago at this location and since then my windshield wipers have been shaky. I asked for them to be looked at last week during an oil change and was told they were fine. Then I drove in the rain the windshield wipers are not working great so I called about them again. I was told to bring the car in. Then I was told the sensors are showing they’re working fine so they must be fine. Then I was told maybe there’s something wrong with the tension on my wipers and that happens over time. My car is a year old and less than 36k miles so that seems kinda premature - especially when there was no issue until I had my wiper blades changed at this dealership. I don’t appreciate being told there doesn’t seem to be a problem when I’m saying there’s a problem when I drive in the rain. I always go to this location for every oil change and service. I’m a very loyal Chevy customer. This experience has me thinking it may time to use a different location for service needs.
CHRIS FRIESEN
7/14/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TULSA, OK
Alicia I|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/24/2026
Quick and very nice and helpful
MICHAEL GRAVES
7/29/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
TULSA, OK
ALAYTHIA G|2026 Chevrolet Trax
Confirmed Sales Customer
7/24/2026
It was very smooth and enjoyable. When I was wanting to look at multiple cars our sales person was very helpful and quick to show us the cars.
MICHAEL MORGAN
7/29/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
PRYOR, OK
Mario A|2015 GMC Yukon XL
Confirmed Service Customer
7/24/2026
He didn't solve my problem and he charged me anyway
CASEY CUSICK
7/29/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
TULSA, OK
Bob C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/1/2026
Oil change , transmission flush. Kind courteous service. Thank you
CASEY CUSICK
8/4/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
Molly A|2025 Chevrolet Trailblazer
Confirmed Service Customer
8/5/2026
It’s comfortable to wait at and the service personnel are great to work with.
BRANDON LAWRENCE
8/5/2026
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
BROKEN ARROW, OK
Forrest G|2025 Chevrolet Colorado
Confirmed Service Customer
6/10/2026
My tires were not rotated for the second time, after requesting it to be done. Service advisors are great, someone in the back is not doing the work they are saying they are doing. I have curb rash on 2 tires and I can see they have not moved. I maintain my vehicle by the book and it makes me wonder if other stuff was not done that was requested or said was done
CHRIS FRIESEN
6/15/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BIXBY, OK
Charles E|2026 Chevrolet Equinox
Confirmed Service Customer
6/15/2026
A very good buying experience.
SJ JERNIGAN
6/17/2026
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TULSA, OK
Joseph P|2026 Chevrolet Equinox
Confirmed Service Customer
6/26/2026
The best customer service ever
ANTHONY PALIOTTA
6/27/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
BROKEN ARROW, OK
John S|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
7/13/2026
Smooth transaction
MICHAEL GRAVES
7/15/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
OWASSO, OK
CODY P|2026 Chevrolet Trax
Confirmed Sales Customer
7/20/2026
Evan was a great salesman I highly Recommend going to see him. He isn't pushy and gave me plenty of time and options.
EVAN FANCHER
7/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRISTOW, OK
CHEYENNE H|2026 Chevrolet Colorado
Confirmed Sales Customer
8/3/2026
Cade was great! Very knowledgeable and a joy to do business with.
CADE BALDWIN
8/5/2026
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
WAGONER, OK
Robin H|2026 Chevrolet Traverse
Confirmed Service Customer
8/3/2026
We used the mobile service and it was excellent
BRANDON LAWRENCE
8/5/2026
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
SALINA, OK
Kevin C|2018 Chevrolet Traverse
Confirmed Service Customer
8/5/2026
Always friendly, knowledgeable, and professional.
MICHAEL GRAVES
8/11/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TULSA, OK
DARIN J|2026 Chevrolet Tahoe
Confirmed Sales Customer
8/5/2026
Connor was great to work with. Jobe and the rest of the team were as welll!
CONNOR A
8/7/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
TULSA, OK
Charles R|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
7/2/2026
Awesome service!
BRANDON LAWRENCE
7/3/2026
Thank you for the excellent review! We appreciate your business and are always here if you need anything.
COWETA, OK
Donnie A|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/2/2026
Best service dept in the area always delivers on time
ANTHONY PALIOTTA
7/3/2026
We are grateful for your recognition of our team's efforts. Delivering outstanding service is something we take great pride in, and your feedback encourages us to continue raising the bar. Thank you for choosing us!
TULSA, OK
Brenda S|2016 Buick Encore
Confirmed Service Customer
7/10/2026
Service is so good, that I continue to buy my cars there. Garay in Fleet and Claire always get the job done. Over to Chris Friesen who gets my cars serviced.
CHRIS FRIESEN
7/14/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BROKEN ARROW, OK
Kevin T|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
7/17/2026
Friendly timely service and reasonable price!
MICHAEL GRAVES
7/22/2026
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
COWETA, OK
CAROLINE P|2026 Chevrolet Trax
Confirmed Sales Customer
7/17/2026
Bennet and finance all did a great job. We hadn’t planned on trading that day but ended up finding the perfect deal for us
BENNETT BRYANT
7/22/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
ERIE, KS
Fred L|2019 Chevrolet Equinox
Confirmed Service Customer
7/23/2026
Quick easy and expensive
BRANDON LAWRENCE
7/29/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CATOOSA, OK
Jim G|2024 GMC Sierra 1500
Confirmed Service Customer
7/24/2026
I worked with Todd in service. Todd kept me informed during the whole process and was flexible with my busy schedule to get me in at a time convenient for me.
TODD GALLIART
7/29/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BEGGS, OK
SHANNON H|2026 Chevrolet Trax
Confirmed Sales Customer
7/28/2026
process was very simple and I felt heard. Thank you!
ALEX MEYER
7/30/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
TULSA, OK
CARL S|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/7/2026
Alex Meyer was very helpful on all aspects of the Chevrolet we were looking at
ALEX MEYER
8/12/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
GENTRY, AR
CHRIS F|2026 Chevrolet Colorado
Confirmed Sales Customer
7/9/2026
Courtesy and efficiency from everyone!
JORDAN COE
7/13/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BROKEN ARROW, OK
Tyquan S|2025 Chevrolet Trax
Confirmed Service Customer
7/15/2026
The service was quick - great customer service.
SJ JERNIGAN
7/21/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
TULSA, OK
Roger D|2026 Chevrolet Equinox
Confirmed Service Customer
7/16/2026
I was treated very well
CHRIS FRIESEN
7/22/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
BROKEN ARROW, OK
Brock C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/22/2026
Fast and great friendly service.
BRANDON LAWRENCE
7/28/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BROKEN ARROW, OK
KEITH W|2026 Chevrolet Equinox
Confirmed Sales Customer
7/27/2026
Clean, friendly staff
HOUSE DEAL
7/30/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
VINITA, OK
Howard W|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
7/30/2026
Staff kept me informed and faster service/repairs than expected
BRANDON LAWRENCE
8/3/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
TULSA, OK
Njideka A|2020 Chevrolet Equinox
Confirmed Service Customer
7/30/2026
Seth and the entire team put me in a quality vehicle and armed me with the information and tools to keep my vehicle performing at its peak. I feel prepared and empowered. And I hope to trade this car in for something newer after a couple of years of a good relationship with this dealership. I'm very happy I chose to do business with Chevrolet and the very capable team in BA!
CASEY CUSICK
8/3/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BROKEN ARROW, OK
Sj J|2024 GMC Sierra 2500 HD
Confirmed Service Customer
8/3/2026
.
SJ JERNIGAN
8/5/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Oktaha, OK
Jeremy P|2017 Chevrolet Malibu
Confirmed Service Customer
8/10/2026
Great dealership fast service. Definitely buying my next car from them
ANTHONY PALIOTTA
8/13/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
Tammy L|2019 Chevrolet Trax
Confirmed Service Customer
7/30/2026
Great Staff and Customer Service!
CASEY CUSICK
8/3/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
OWASSO, OK
Gerardo M|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/3/2026
Great customer service
BRANDON LAWRENCE
8/5/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HULBERT, OK
ANGELA K|2026 Chevrolet Trax
Confirmed Sales Customer
8/3/2026
We had a pleasant experience when purchasing our car. We did have to wait on the finance department for a couple of hours but the overall experience was not bad.
JAXSON HOBBS
8/5/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BROKEN ARROW, OK
JACKIE H|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/3/2026
Connor was an excellent salesman! Very personable! And very polite!
CONNOR A
8/5/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CENTRAHOMA, OK
Matthew H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/3/2026
Super quick and always a pleasure doing business with Jim Norton Chevy in Broken Arrow. I have been going here for the last 7 years and have never had any issues. Sure, they're busy at times and it may take a little longer but 9 out of 10 you're in and out quick. Besides everyone needs to step back and slow down a little anyway, when you get older, you'll be wishing you had that time back. This is a great place to do business weather you're buying or just getting the oil changed.
SJ JERNIGAN
8/5/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BROKEN ARROW, OK
JASON C|2027 Chevrolet Bolt
Confirmed Sales Customer
8/16/2026
I had been looking at used Chevrolet Bolts for quite a while but had never pulled the trigger on buying one. Then I happened to come across a brand-new 2027 Chevrolet Bolt at Jim Norton Chevrolet that was priced very competitively—not much more than some of the used Bolts I had been considering. Since we live in Northwest Arkansas and had more than a two-hour drive to the dealership, I wanted to make sure the Bolt was still available before making the trip. They confirmed that it was and stayed in constant communication with me leading up to our visit, making sure everything was ready when we arrived. Once my wife and I test-drove the Bolt and decided we wanted to purchase it, the entire process was very easy. At no point did we feel pressured to buy the vehicle, and they didn't push any of the extras either. They simply presented the available options and allowed us to make our own decisions, which I really appreciated. My only complaint was that I was charged a document fee that was supposed to have been waived as part of our negotiations. I didn't take away any stars for that because I also should have caught it when reviewing the paperwork before signing. Overall, we had a great experience with Jim Norton Chevrolet. They were easy to work with, professional, and made the buying process straightforward and low-pressure. I would definitely recommend them to others, and for us, they were well worth the 2+ hour drive from Northwest Arkansas.
AIDAN DEGIACOMO
8/19/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GARFIELD, AR
Daniel B|2026 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/6/2026
I had the mobile service done on my 2500. Lisa came to my office and did my oil change and tire rotation right in the parking lot. She was very personable and did a great job.
MICHAEL GRAVES
8/7/2026
We appreciate your kind words and are glad our team was able to assist you. Providing knowledgeable and attentive service is important to us, and we’re happy to know that came through during your visit. Thanks again for your support!
BRAGGS, OK
Chris M|2024 Chevrolet Silverado EV
Confirmed Service Customer
8/11/2026
Super helpful to find a replacement for a missing trim piece around the windshield that came off while driving. Arrived after several days. We were able to snap it into place in the parking lot.
SJ JERNIGAN
8/13/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Broken Arrow, OK
Vikki N|2025 Chevrolet Equinox
Confirmed Service Customer
8/11/2026
It was done in a timely manner and all people are nice. The girl working in the office was very pleasant and helpful, even though I had to pay money.
JACOB CHRYSLER
8/13/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BROKEN ARROW, OK
Kathryn M|2017 Chevrolet Equinox
Confirmed Service Customer
8/11/2026
My husband and I bought out last 2 vehicles from Jim Norton and have been satisfied with those transactions. All the service on my current vehicle has been done by has been done by Jim Norton.
JACOB CHRYSLER
8/13/2026
Thank you for your kind review! We sincerely value your business and look forward to your next visit. Take care!
TULSA, OK
Stephen R|2020 Chevrolet Camaro
Confirmed Service Customer
8/11/2026
Michael helped me ready my Camaro ZL1 for the track. He and his “Pit Crew” checked all systems out and we changed fluids as needed. I am confident that they know my car better than any other Chevy dealer. Will be back to keep me safe and ready.
MICHAEL GRAVES
8/13/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
EARLENE M|2027 Chevrolet Equinox
Confirmed Sales Customer
8/16/2026
Connor & Cooper did amazing jobs & spent time with me test driving several vehicles & spent lots of time on the lot to find a perfect vehicle with everything I wanted & more. Well done & outstanding job mates.
CONNOR A
8/18/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BROKEN ARROW, OK
Colby W|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
8/24/2026
Amazing service
SJ JERNIGAN
8/29/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
SAND SPRINGS, OK
DAVID P|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/15/2026
Great service from Samuel and Robert.
SAMUEL SANDOVAL
7/21/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
TULSA, OK
Doug B|2023 Chevrolet Equinox
Confirmed Service Customer
7/21/2026
They are very nice
MICHAEL GRAVES
7/27/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BROKEN ARROW, OK
Whitney A|2025 Chevrolet Traverse
Confirmed Service Customer
7/26/2026
Casey is wonderful. I don’t remember the porters name but he was great. I love Jim Norton Chevy. Best place to buy a new Chevy
CASEY CUSICK
7/28/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PORTER, OK
Michael P|2022 Chevrolet Colorado
Confirmed Service Customer
8/3/2026
Everything was good
BRANDON LAWRENCE
8/5/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
TULSA, OK
Sj J|2007 Chevrolet Silverado
Confirmed Service Customer
8/13/2026
.
SJ JERNIGAN
8/17/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Oktaha, OK
STEVEN F|2026 Chevrolet Trax
Confirmed Sales Customer
8/13/2026
The upsell in finance for added warranty was way over the limit! The push to give only an excellent response to any survey was also not right. The purpose of a survey is, in my opinion, to help improve things, not to overlook or lie about issues. This was the first brand new vehicle that I ever purchased and in cash. It took me 73 years to be able to accomplish this. It was supposed to be a great, fantastic day, but that was taken away from me.
ALEX MEYER
8/17/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BROKEN ARROW, OK
Lynn R|2024 GMC Sierra 1500
Confirmed Service Customer
8/13/2026
Great job as always!!
BRANDON LAWRENCE
8/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
Elsworth J|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/19/2026
No serious problem
BRANDON LAWRENCE
8/21/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TULSA, OK
Melinda L|2025 Chevrolet Tahoe
Confirmed Service Customer
8/19/2026
Casey helped me. I have had prior experience with him (bought my 2025 Tahoe from him). Every encounter has been excellent. I really appreciate his quick responses and pleasant demeanor. Will always ask for Casey when needing vehicle or service as I know he will take care of the matter.
CASEY CUSICK
8/21/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
MUSKOGEE, OK
JACQUELINE V|2026 Chevrolet Equinox
Confirmed Sales Customer
8/5/2026
Let experience was wonderful definitely going to recommend people there
CONNOR A
8/11/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TULSA, OK
PATRICIA S|2027 Chevrolet Equinox
Confirmed Sales Customer
8/14/2026
It was Exstreamly a fast purchase. Smooth, our Salesman Big Sam was very knowledgeable . Our finance man was too
SAMUEL SANDOVAL
8/18/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
COWETA, OK
Robert D|2025 Chevrolet Blazer
Confirmed Service Customer
8/14/2026
We had the Mobile Mechanic come to the house and do oil change and tire rotation. Young lady did a Great Job, very professional and knowledgeable. Totally satisfied with her work.
MICHAEL GRAVES
8/18/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TULSA, OK
Barry K|2026 Chevrolet Equinox
Confirmed Service Customer
8/17/2026
Everything was good and Abel’s personality makes me want to come back!
CASEY CUSICK
8/19/2026
Reading your review completely made our day! Thank you so much for spreading the word about your experience. If there is absolutely anything you need down the road, just say the word. Take care!
MANNFORD, OK
TOMMY H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/17/2026
One of the best experiences in buying a new truck I've had.
JUSTIN ZIMDARS
8/19/2026
We are grateful for your recognition of our team's efforts. Delivering outstanding service is something we take great pride in, and your feedback encourages us to continue raising the bar. Thank you for choosing us!
BIXBY, OK
JIMMY M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/21/2026
Great ser
EVAN FANCHER
8/28/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
EUFAULA, OK
Sj J|2006 Chevrolet Silverado
Confirmed Service Customer
7/27/2026
Great service.
SJ JERNIGAN
7/30/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Oktaha, OK
Brenda L|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/30/2026
You did a great job fixing our problem . My recommendation is that you clean the water off the floor in the garage as twice I have slipped on it and last time scraped my knee
TODD GALLIART
8/3/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TULSA, OK
SHANNON S|2026 Chevrolet Equinox
Confirmed Sales Customer
8/3/2026
Jordan was awesome! Explained all of the features on the new vehicle that I was looking at, and was able to get me into the price range that I wanted to be in.
JORDAN COE
8/5/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
INOLA, OK
Brendon A|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/11/2026
Always pleasant staff, love being able to work in the lobby while waiting for my vehicle
ANTHONY PALIOTTA
8/13/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BROKEN ARROW, OK
Janet O|2019 Chevrolet Traverse
Confirmed Service Customer
8/14/2026
Lessah was very professional and positive and she did very good. Thank you Lessah.
BRANDON LAWRENCE
8/18/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us. We truly appreciate your recommendation and look forward to serving you again in the future!
BROKEN ARROW, OK
THERESA K|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/19/2026
Justin’s was absolutely amazing. Could not have asked for a better salesman! The managers Kade and Joeb were amazing as well.
JUSTIN ZIMDARS
8/19/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BIXBY, OK
Suan K|2026 Chevrolet Silverado 1500
Confirmed Service Customer
8/19/2026
Friendly and helpful
MICHAEL GRAVES
8/21/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BROKEN ARROW, OK
Don R|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
8/26/2026
tech was on time. did her job and gave me a status s
BRANDON LAWRENCE
8/28/2026
Thank you for taking a moment to review us! Keeping our customers happy is what we do best, and we’re thrilled you had a great experience. We look forward to seeing you next time.
BROKEN ARROW, OK
KASSIE B|2027 Chevrolet Equinox
Confirmed Sales Customer
8/17/2026
Decently quick process, the staff did a good job of listening and working with me.
STEVEN VILLARREAL
8/19/2026
We're glad to hear that you had an excellent experience with us. Your trust in us to take care of your vehicle means a lot, and we look forward to serving you again in the future. If you ever have questions or need assistance, please don’t hesitate to reach out!
CLAREMORE, OK
Vikki N|2026 Chevrolet Trax
Confirmed Service Customer
8/17/2026
Work was done in a timely manner. The people there are friendly and helpful.
CASEY CUSICK
8/19/2026
Thank you for your feedback! We are glad to hear that our staff was able to help you. We appreciate having such dedicated team members on board. If you have any more comments or need further assistance, feel free to reach out!
BROKEN ARROW, OK
JACQUELYN B|2027 Chevrolet Equinox
Confirmed Sales Customer
8/23/2026
Alex was great
ALEX MEYER
8/25/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TULSA, OK
Sue D|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
8/12/2026
Everything went great this time- however- as I told service advisor- I brought it in for oil change in February this year- on Mother’s Day-I was driving to meet kids for lunch and light cane I. Saying “OUT OF OIL”- I pulled over and we checked it- it was bone dry! It was not leaking oil anywhere on top of engine- underside of engine or anyplace I parked. My only conclusion was is it was under filled at that last oil change. I have checked it every few weeks since Mother’s Day ( we put 6 quarts in that day)- and no oil loss to-date. So my question is what happened? Did it cause any damage? I never got answers and service advisor never talked to me about any of that- I was told to go find him and ask when I checked out but I dud not see him and was in hurry to get back to work. I would still like answers.
CASEY CUSICK
8/14/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TULSA, OK
EDNA O|2027 Chevrolet Equinox
Confirmed Sales Customer
8/21/2026
They gained my confidence when I was allowed to go into the repair shop and take a look at the overall wear on the Right Tire Rod Arm and the Master Cylinder. Jacob kept me informed of the time and parts and what my insurance company they would repair. I decided to invest in the repair and purchase a new vehicle because it better to have a backup for my needs. Michael, Kevin, and Jermie took care of the rest of the sale on a 2027 Equinox Spots. Which is much better for me to maneuver than my Traverse. Thank you very much for your assistance. It's my first brand new vehicle ever. Mrs. Edna E Osborne
MICHAEL ANDREW
8/28/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BROKEN ARROW, OK
Shirley H|2022 GMC 1500 Sierra
Confirmed Service Customer
8/24/2026
I got all fixed up it was a good experience
MICHAEL GRAVES
8/29/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORT GIBSON, OK
CALLAN B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/24/2026
It was good
ALEX MEYER
8/29/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
COLLINSVILLE, OK
Gene A|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/24/2026
Good job
JACOB CHRYSLER
8/29/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BROKEN ARROW, OK
Todd H|2019 GMC 2500HD Sierra
Confirmed Service Customer
7/20/2026
Every person I met and engaged with was pleasant and willing to help make sure I had a great experience
CHRIS FRIESEN
7/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TULSA, OK
KATHLEEN H|2026 Chevrolet Equinox
Confirmed Sales Customer
7/20/2026
My sales person was awesome. He the equnox we wanted test drove it and bought it. Not one time did we fell pressure to buy it. He let us decide. He went everything with us. The finance man it easy. He explained everything to me about the finance of the vehicle. I can't say enough about Jim Norton's employees. I will continue to tell people about the great service this establishment has.
ALEX MEYER
7/22/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CATOOSA, OK
Jonathan J|2025 Chevrolet Equinox EV
Confirmed Service Customer
8/1/2026
I was charged for fluids and tire rotation. My washer fluid was not filled. It makes me question if any service took place.
BRANDON LAWRENCE
8/4/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SALLISAW, OK
Keith B|2022 Chevrolet Equinox
Confirmed Service Customer
8/1/2026
Great service and polite knowledgeable staff.
BRANDON LAWRENCE
8/4/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BROKEN ARROW, OK
NICHOLAS J|2027 Chevrolet Equinox
Confirmed Sales Customer
8/17/2026
Prompt personal service. Excellent customer service
JUSTIN ZIMDARS
8/19/2026
We really appreciate your feedback! Our team works hard to provide great service, and it’s wonderful to know we’re meeting those goals. We look forward to your next visit! Take care!
COWETA, OK
Maria L|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/17/2026
Good service and fast service.
ANTHONY PALIOTTA
8/19/2026
Thank you for sharing your experience! It’s our goal to provide excellent service, and we're glad to know we met that mark for you. We're here for you anytime you need us!
BROKEN ARROW, OK
Robert D|2013 GMC Terrain
Confirmed Service Customer
8/17/2026
Great service!!!
TODD GALLIART
8/19/2026
Thank you for the wonderful support and feedback! We’re so glad we could help, and we look forward to taking care of you again in the future.
PONCA CITY, OK